Immigration operates 306 autogates, crossing takes just 15 seconds

Indonesia's Directorate General of Immigration has significantly enhanced its border control capabilities by deploying 306 autogate units at numerous sea and air entry points across the country. This initiative aims to streamline the immigration process, boost transparency, and eradicate illegal levies.

Director General of Immigration, Hendarsam Marantoko, stated that the autogates represent a commitment to superior service delivery, free from corrupt practices. "With the spirit of Immigration for the People, the autogate serves as our tool to demonstrate transparent performance, free from illegal levies, while providing maximum convenience for every citizen and international traveler entering Indonesian territory," Hendarsam said in Jakarta.

The automated system eliminates the need for manual document submission and face-to-face interactions. Passport and biometric data are scanned automatically, reducing the immigration clearance time for each traveler to an estimated 15 to 20 seconds. Of the 306 units, 288 are installed at air immigration checkpoints and 18 at sea checkpoints.

This modernization effort has received praise from the Ombudsman of the Republic of Indonesia, who noted its crucial role in reducing passenger congestion and improving service quality at international entry points. Hendarsam added that the autogate technology is designed with high-security standards, integrated with national watchlists and Interpol databases. It employs facial recognition technology to instantly validate travel documents and automatically flags individuals on watchlists or with criminal records.

Public preference for automated services is reportedly growing, with autogate usage reaching an average of 63-64 percent of total travelers at major checkpoints. The Directorate General of Immigration plans to further expand the number of autogates in 2026 to accommodate the consistent annual growth in international passenger traffic.

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With the spirit of Immigration for the People, the autogate serves as our tool to demonstrate transparent performance, free from illegal levies, while providing maximum convenience for every citizen and international traveler entering Indonesian territory.