Indecopi fines BCP for improperly attributing a S/4,400 Yape loan to a client

Peru's consumer protection agency, Indecopi, has imposed a sanction on Banco de Crédito del Perú (BCP) for wrongly attributing a Yape loan of S/4,400 to a customer who did not contract it. The bank is also being penalized for permitting 13 unauthorized operations on the customer's savings account, which the client did not authorize.

The decision by Indecopi's Consumer Protection Sumary Procedures Ruling Body followed a complaint filed by the affected customer. According to the case report, on January 17, 2026, BCP assigned the Yape loan to the complainant. Subsequently, the bank allowed unauthorized debits totaling S/4,427 from the customer's savings account, including Yape payments, Plin transfers, and cash withdrawals.

The customer stated they had not authorized these transactions, having previously experienced the theft of their debit card and identity document. Indecopi determined that the identity of the user making the operations was not adequately authenticated, and the bank failed in its duty to monitor and track unusual movements to prevent potential fraud.

As a corrective measure, Indecopi has ordered BCP to cancel the Yape credit and all related debt within 15 business days. The bank must also request necessary rectifications from the credit risk center of the Superintendencia de Banca, Seguros y AFP (SBS). Additionally, BCP must refund S/27 to the customer, representing the difference between the total unauthorized operations and the disputed loan. BCP has the option to appeal this decision within 15 business days.