Indecopi Fines Real Estate Firms Over $860,000 for Consumer Rights Violations: How to Avoid Becoming a Victim

Peru's consumer protection agency, Indecopi, has levied fines totaling over S/3.26 million (approximately $860,000) against construction and real estate companies in 2026. These penalties, amounting to 592.84 tax units (UIT), target violations of the Consumer Protection and Defense Code. The sector's repeated appearance as the second most sanctioned group by Indecopi underscores persistent issues with business practices.

The primary infractions cited by Indecopi involve companies failing to adhere to promised conditions and providing inadequate or misleading information to consumers. In response to these recurring problems, the agency has issued recommendations for individuals looking to purchase property. These guidelines aim to empower consumers to avoid becoming victims of unfair practices before, during, and after the purchase process.

Indecopi stresses the importance of demanding clear and detailed information before signing any purchase agreement. Potential buyers should scrutinize the developer's history, verify building permits, and understand the project's specific characteristics. Crucially, the purchase contract must clearly outline the parties involved, a precise description of the property, its features, the price, payment terms, and any applicable penalties. Consumers also have the right to verify the property's physical and legal status.

For completed properties, buyers should receive copies of the registration records and plans for all installations, including common areas. For properties under construction, the developer must provide the municipal resolution approving the urban development project and the lotting plan, among other documents. Post-purchase, consumers have the right to inspect the property and formally document any discrepancies or damages upon delivery. This record is vital evidence for any future claims or administrative complaints. If a provider unilaterally changes agreed-upon conditions without consent, consumers can use the provider's complaint book or Indecopi's virtual complaint service, the Real Estate Customer Ombudsman, or consumer arbitration.