Indonesia's BNPP Achieves Significant Improvement in Bureaucratic Reform

Indonesia's National Border Management Agency (BNPP) has recorded a significant leap in its 2025 Bureaucratic Reform (RB) index, achieving a score of 81.48, categorized as 'A-' (Satisfactory with Notes). This marks a substantial improvement of 7.6 points from its 2024 score of 73.88, which fell into the 'BB' category.

Belly Isnaeni, Head of the Legal, Organization, and Personnel Bureau at BNPP, expressed appreciation for the collective effort of all BNPP staff in accelerating bureaucratic reform. "This achievement is the result of the commitment and joint work of all BNPP employees in building a bureaucracy that is increasingly professional, accountable, and service-oriented," he stated in Jakarta.

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This achievement is the result of the commitment and joint work of all BNPP employees in building a bureaucracy that is increasingly professional, accountable, and service-oriented.

The improved RB score was driven by positive outcomes in several strategic indicators. BNPP secured a perfect score of 100 percent in the Board of Auditors (BPK) Opinion, achieved 91.69 in the Public Satisfaction Survey, 99.50 in the Legal Reform Index, and 98.36 in the Development Planning Index. Furthermore, BNPP attained the 'Region Free from Corruption' (WBK) predicate at the Entikong and Motamasin Border Crossings (PLBN).

Despite the progress, the evaluation also highlighted areas for improvement, including strengthening the Government Internal Control System (SPIP) and enhancing public complaint management through SP4N-LAPOR!. BNPP is committed to following up on all recommendations from the Ministry of Administrative and Bureaucratic Reform to ensure continuous improvement. "Going forward, BNPP is committed to continuously improving the quality of bureaucratic reform to be more effective, accountable, adaptive, and capable of providing better public services, especially in border areas," Belly Isnaeni concluded.

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Going forward, BNPP is committed to continuously improving the quality of bureaucratic reform to be more effective, accountable, adaptive, and capable of providing better public services, especially in border areas.