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🇮🇩 Indonesia /Culture & Society

Indonesian Village Service Improves, Residents No Longer Fear 'Pocket Money' Demands at Counters

From Republika · () Indonesian

Translated from Indonesian, summarized and contextualized by DistantNews.

At a glance

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  • A resident of Bangunharjo village in Bantul, Yogyakarta, expressed satisfaction with the improved public service, noting the absence of illegal levies.
  • The resident highlighted that administrative processes are now faster and more efficient, eliminating the need for extra payments or multiple visits.
  • This change has reduced citizen anxiety about dealing with local government offices, fostering a sense of trust and ease.

Hari Pujiyanto, a 36-year-old resident of Bangunharjo village in Bantul, Yogyakarta, shared his positive experience with the local government's public service. He noted a significant improvement, particularly the absence of illegal levies, which had previously caused him anxiety.

The most noticeable thing here is the absence of illegal levies. So, once it's done, it's done. There are no 'for this, for that' demands. That greatly helps ordinary citizens like us.

— Hari PujiyantoHari Pujiyanto, a resident of Bangunharjo village, described the positive changes in public service, highlighting the absence of illegal levies.

"The most noticeable thing here is the absence of illegal levies. So, once it's done, it's done. There are no 'for this, for that' demands. That greatly helps ordinary citizens like us," Hari stated. He explained that government officials are already paid to serve the public, making additional payments for services unnecessary and fostering a sense of security.

Hari recounted his recent visit to the Bangunharjo village office to process documents for PT Taspen. He was promptly greeted, and his paperwork was quickly checked and processed. The village head was present, allowing his documents to be signed and stamped in a single visit. This efficiency was particularly appreciated as Hari's home is a considerable distance from the office, saving him time and the hassle of multiple trips.

They are already paid by us and serve us for free. We are very happy. So, we are no longer afraid to handle matters at the village office. It's gone, 'Oh, they'll ask for this and that'. That's gone.

— Hari PujiyantoHari Pujiyanto expressed his happiness with the free and efficient service, contrasting it with past experiences of potential demands for extra payments.

Having utilized village services for about 10 years for various needs like marriage documents, business requirements, and aid applications, Hari has witnessed the transformation. He emphasized that the current service allows residents to complete their administrative tasks without the worry of hidden costs or delays, making the process less intimidating and more trustworthy.

For the processing of these documents, they don't need to be left behind or require multiple visits. So, it's very good. I am very happy with this service.

— Hari PujiyantoHari Pujiyanto praised the efficiency of the service, noting that his administrative tasks were completed in a single visit.
DistantNews Editorial

Originally published by Republika in Indonesian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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