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🇮🇸 Iceland /Technology

‘It’s terrible when this happens’

From Morgunblaðið · () Icelandic

Translated from Icelandic and summarized by DistantNews. Read the original for the full story.

At a glance

News Named sources Ongoing story
  • An ongoing Teya systems failure has significantly slowed payments at IKEA Iceland’s checkout counters.
  • IKEA has deployed mobile payment terminals to keep transactions moving while Teya’s technical staff investigate the outage.
  • IKEA managing director Stefán Rúnar Dagsson said similar incidents had occurred two or three times before, but had not lasted as long.

An outage at Teya, IKEA Iceland’s payment service provider, has slowed checkout transactions and caused serious disruption at the retailer. IKEA managing director Stefán Rúnar Dagsson said the system was still down when he last checked.

It’s terrible when this happens.

· Stefán Rúnar DagssonThe IKEA Iceland managing director described the effect of the payment outage on customers and staff.

The store has brought out mobile payment terminals as a partial solution. Staff were able to use them at the checkout counters, but each transaction took considerably longer than usual.

“It’s terrible when this happens,” Dagsson told mbl.is. He said similar incidents had occurred two or three times before, although none had lasted this long.

Each transaction takes much longer.

· Stefán Rúnar DagssonHe explained how the failure affected checkout operations.

Teya was investigating the cause with all of its technical staff called in, while IKEA’s own team was ready to respond as soon as it received an update. Dagsson said the failure appeared serious and that IKEA hoped the service would return as soon as possible.

We have only heard that they are looking into what is causing this failure and have all their technical staff called out to try to figure it out.

· Stefán Rúnar DagssonHe described Teya’s response to the outage.
About this summary

Originally published by Morgunblaðið in Icelandic. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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