Kananga Subscribers Protest Rising Internet Costs and Poor Service Quality

Subscribers in Kananga, the capital of the Kasai-Central province, are expressing significant discontent over the rising cost and declining quality of telecommunication services. The primary grievances center on increased prices for internet packages and persistent network disruptions, issues that have plagued users for several days.

Adding to the frustration, many subscribers report a noticeable reduction in the validity period of their mobile data offers. This situation disproportionately affects students and professionals whose daily activities and livelihoods depend heavily on reliable internet connectivity. The perceived reduction in value for money is a major point of contention.

Users describe the current internet packages as restrictive and unprofitable. Joyce Tshibuabua, a subscriber, explained, "With 50 units, you get 1 Gigabyte that expires at 11:59 PM. Even if you recharge at 8 PM, as soon as it's time, they cut you off. Sometimes, you don't even get to use it because the connection is strange."

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With 50 units, you get 1 Gigabyte that expires at 11:59 PM. Even if you recharge at 8 PM, as soon as it's time, they cut you off. Sometimes, you don't even get to use it because the connection is strange.

For entrepreneurs and freelancers in Kananga, these service issues present a direct obstacle to their work. Freddy Kalombo, a real estate agent, stated, "I live thanks to the internet. But with this increase in package prices and network disruptions, my activities are not progressing normally." This highlights the economic impact of poor telecommunication services.

In response to the widespread complaints and the resulting prejudice to the population, the Regional Council of Development NGOs (CRONG Grand Kasaï) has urged competent authorities to intervene. The organization is calling for regulation and transparency from telecommunication operators, demanding that they inform consumers of any tariff changes in advance and implement rapid technical improvements to enhance network quality.

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I live thanks to the internet. But with this increase in package prices and network disruptions, my activities are not progressing normally.