Kazakhstan digitizes land title applications, stops in-person services

Public Service Centers in Kazakhstan have stopped accepting in-person applications for state land title certificates, marking a complete digitization of this service. The move aims to streamline the process and make it more accessible for citizens.

To obtain a land title certificate, users are now required to log in to the eGov.kz portal. There, they must fill in the necessary information and sign the application using one of the available electronic identification methods. Once the application is reviewed, the outcome will be available in the user's personal account on the portal.

“

Previously, citizens were required to visit a Public Service Centre in person to obtain a state land title certificate. Today, this requirement has virtually disappeared, as 96% of applications are already submitted online. As of 12 July, the entire process has been fully digitized.

Rostislav Konyashkin, First Vice Minister of Artificial Intelligence and Digital Development, explained that this transition is part of a larger effort to digitize the top 10 most frequently requested public services. He noted that 96% of applications were already being submitted online before this full digitization. This shift has significantly reduced the workload on Public Service Center operators, by nearly a third, enabling hundreds of thousands of citizens to access services more quickly and without the need for physical visits or waiting in queues.

Several other key public services have already been automated and are available online. These include the issuance of technical and duplicate cadastral passports for real estate, the issuance of electronic digital signatures, resident registration, driver's license issuance, and permits for labor immigrants. For individuals who lack the necessary means to apply online, self-service zones are available at Public Service Centers where they can independently submit their applications.

“

Applicants now simply need to submit an application through the eGov.kz portal, sign it using their digital signature (DS), and receive the completed document in their personal account.