Khanh Hoa power company responds to reports of sharply higher August bills

Some households in Khanh Hoa say their August electricity bills jumped even though their appliances and usage habits did not change.

Thảo, a resident of Nam Nha Trang Ward, said her family’s bill reached 2.5 million Vietnamese dong in August, compared with 1.3 million dong in July. Nguyễn Văn Vũ, from Tây Nha Trang Ward, said his household’s bill rose from nearly 2 million dong to 2.7 million dong, an increase of 700,000 dong.

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July’s bill was nearly 2 million dong, but August’s rose to 2.7 million dong. Bills have increased before, but a rise of 700,000 dong, as in August, is the biggest we have ever seen.

Khanh Hoa Power JSC said it had received many similar complaints. The company attributed the higher bills mainly to hotter weather, which increased demand for electricity. It also said children spent more time at home during the school holidays, increasing the use of household appliances. Electricity consumption in the province rose 10% in August, according to the company.

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Besides the hot weather, August was also when students were on summer vacation. The children spent more time at home, so electricity use was higher than during school months. We also recorded a 10% increase in electricity consumption in August.

For Thảo’s household, the company sent technicians with specialized equipment on September 4. The inspection found that the meter was operating normally and met regulatory standards. Electricity staff told the family that higher consumption could explain the increased reading, but the customer did not accept the result or the explanation.

The company said customers who remain dissatisfied can request an inspection by an independent organization or submit a petition to the relevant authorities.

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The meter was normal and met the required standards.