KT Visits Rural Areas to Hear Customer Feedback on Communication Services

KT, a leading South Korean telecommunications company, traveled to the remote region of Yeongwol County in Gangwon Province to engage directly with residents and gather feedback on their communication services. The "Visiting Customer Listening Forum" is part of KT's "Customer Protection 365 Task Force," established after a hacking incident last year, aiming for executives to meet diverse customers monthly. This session focused on users in island and mountainous areas, addressing concerns such as intermittent internet disruptions and television signal loss, particularly during windy conditions. Residents shared specific issues like "I live on a mountain, and the internet sometimes cuts out" and "When the wind blows, the internet and TV don't work." KT acknowledged these challenges, noting that the area, Okdong-ri in Yeongwol, was part of their rural infrastructure development project in 2022. The company stated it continuously monitors actual usage environments and service quality, using such forums to refine its offerings and improve digital access in underserved regions.