"LP Express" to Inform About Parcels Via Another Method

Lietuvos paštas, operating as "LP Express," is enhancing its customer service by adding Viber as a new channel for parcel notifications. This move aims to provide customers with timely and convenient updates regarding their shipments.

Mantas Sirutavičius, head of Lietuvos paštas's Customer Experience Management Department, stated that the company delivers tens of thousands of parcels daily. He emphasized the importance of providing customers with relevant information through reliable and accessible channels. "Viber is a widely used platform, so we believe it will become another convenient channel for some customers to track their parcel status and receive important notifications on time," Sirutavičius said.

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Viber is a widely used platform, so we believe that for some customers it will become another convenient channel to track the parcel status and receive important notifications on time.

The official "LP Express" channel on Viber is designed to help customers easily identify legitimate company messages, thereby reducing the risk of fraud. Messages will clearly indicate "LP Express" as the sender, making it simpler for customers to distinguish official information from fraudulent messages that often originate from random numbers or use deceptive names mimicking known companies.

For customers who do not use Viber, Lietuvos paštas assures that information will continue to be sent through existing channels, including SMS and email. The new notification system is being rolled out gradually and will soon be available to all "LP Express" customers.

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The official "LP Express" channel on the Viber app will help customers more easily identify the company's genuine messages and reduce the risk of fraud.