Meta AI exploited to steal Instagram accounts
Translated from Spanish, summarized and contextualized by DistantNews.
At a glance
- Meta's new AI-powered customer support tool for Instagram was exploited by hackers to steal user accounts.
- Attackers used a VPN to trick the AI into believing they were the legitimate account holder, allowing them to change the associated email and gain access.
- Meta has since fixed the vulnerability and is securing affected accounts, though the number of compromised accounts remains unknown.
Meta's new artificial intelligence assistant, designed to streamline customer support for account recovery on Instagram and Facebook, has been found to have a critical security flaw. Researchers discovered that the AI chatbot could be tricked into transferring account ownership to a new email address without proper verification, including multi-factor authentication.
Hackers exploited this vulnerability by using a VPN to spoof their location, making the AI believe they were the legitimate account owner. Once the AI was convinced, it would send an eight-digit code to the hacker's provided email address. Upon entering this code, the hacker would receive a password reset email, granting them full access to the targeted Instagram account.
This security lapse comes amid reports of unusual activity on several high-profile Instagram accounts, including those belonging to former U.S. President Barack Obama and Sephora. Meta has acknowledged the issue, with Communications Vice President Andy Stone confirming on X that the problem has been resolved and affected accounts are being secured. However, the company has not disclosed how many accounts were compromised, though reports suggest users had been flagging the vulnerability since March.
Originally published by La Naciรณn in Spanish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.