Ministry of Law and Human Rights Tests Counter Staff for Better Public Service

The Bangka Belitung Islands Regional Office of the Ministry of Law and Human Rights is implementing competency tests for its counter service officers to enhance public service quality.

Kaswo, Head of the Legal Services Division, stressed the importance of these evaluations. "This testing is important in ensuring that counter service officers have adequate competence in providing services to the community," he stated in Pangkalpinang on Monday.

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This testing is important in ensuring that counter service officers have adequate competence in providing services to the community.

The technical training, conducted by the Human Resources Development Agency for Law and Human Rights (Badiklat), involved 40 participants. The assessment utilized distance learning methods and included service simulations to evaluate participants on communication skills, problem-solving abilities, adherence to service standards, and professional conduct reflecting the Ministry's values.

Johan Manurung, Head of the Regional Office, emphasized that improving staff competence is a commitment to professional and responsive public services. "Public service is the face of the Ministry of Law and Human Rights in the eyes of the community," he asserted. He expressed hope that these training and testing initiatives will elevate service quality across all regional offices, fostering a professional, high-quality, and customer-satisfaction-oriented approach.

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Public service is the face of the Ministry of Law and Human Rights in the eyes of the community.