Mount Anak Krakatau Disruption Affects 1,039 Flights at Soekarno-Hatta

Volcanic ash from Mount Anak Krakatau affected 1,039 flights at Indonesia’s Soekarno-Hatta International Airport, with 166,351 passengers caught up in cancellations, delays and diverted landings.

Yudistiawan, the airport’s assistant deputy for communications and legal affairs, said the figure covered domestic, international and cargo operations. Of the total, 746 were domestic flights, 272 were international and 21 carried cargo, based on data recorded at 9.30 p.m. local time.

The airport operator, InJourney Airports, activated its Service Recovery Activation programme for affected passengers. It provided food and light drinks, while buses at each terminal supported transfers to hotels in coordination with airlines.

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Based on flight data at 9:30 p.m., 1,039 flights were affected, an accumulation of cancellations, flight delays, diverted landings to other airports, and so on.

The operator also prepared eight free buses, two each for Yogyakarta, Solo, Semarang and Surabaya. The first buses were scheduled to leave at 9 p.m. on Sept. 6. Airport staff were to provide information directly to passengers, who could register at assistance posts in Terminals 1, 2 and 3.

Special areas, including the Employee Lounge, were opened as rest spaces. An assistance post in Terminal 1B was established to strengthen coordination, while airlines maintained services at each terminal to give passengers information and handle their individual cases.

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InJourney Airports has prepared free bus services to Yogyakarta, Solo, Semarang and Surabaya.