MSIG Life: 55% of death claims in first half of 2026 involved working-age customers

More than half of the death claims paid by MSIG Life Insurance Indonesia in the first half of 2026 involved customers in their working years, the company said. Customers aged 25 to 59 accounted for 55 percent of the claims.

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Health and death claims paid totaled Rp545 billion throughout the first half of 2026. The total consisted of Rp433.4 billion in health claims and Rp111.8 billion in death claims.

MSIG Life paid Rp545 billion in health and death claims during the period. Health claims totaled Rp433.4 billion, while death claims reached Rp111.8 billion, according to Elly Susanti, the company’s director and chief operating and IT officer.

The company’s breakdown showed that 2 percent of death claims involved customers under 25, 13 percent involved those aged 25 to 44, 42 percent involved people aged 45 to 59, and 43 percent involved customers aged 60 or older.

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These insurance benefits have been very helpful to us, especially in maintaining the family’s financial stability, so we did not need to use savings or other budget allocations.

Susanti said families who lose a breadwinner need certainty, speed and adequate benefits to keep their financial plans on track. MSIG Life reported a risk-based capital ratio of 1,382 percent, well above the Financial Services Authority’s minimum requirement of 120 percent.

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I greatly appreciate the responsive and straightforward claims process.

One beneficiary, Ho Gek Bie, received Rp1.27 billion from two policies held by the late Marilyn Wijaya, who had been an MSIG Life customer since May 2023. Ho said the payment helped preserve the family’s financial stability without using savings or other budget allocations. MSIG Life also promoted its Smile Wealth Protection product, which continues premium payments if the insured dies during the premium-paying period and provides additional benefits under the policy terms.

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We are committed to paying every valid claim in accordance with the policy terms and to strengthening our position as a trusted partner supporting Indonesian families toward the future with greater confidence.