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🇮🇩 Indonesia /Energy & Infrastructure

National Customer Day 2026: Pertagas strengthens service and energy infrastructure reliability

From Republika · () Indonesian

Translated from Indonesian and summarized by DistantNews. Read the original for the full story.

At a glance

Press release Named sources Context piece
  • Indonesian gas company Pertagas said its 2026 Customer Satisfaction Index rose 2.53% from the previous year to 4.46, placing satisfaction in the “very satisfied” category.
  • The Pertamina Gas subsidiary serves customers across power generation, fertilizers, petrochemicals, manufacturing, city gas and other sectors in Sumatra, Java and Bali.
  • The company said it is combining supply reliability with customer programs, regular surveys and efforts to improve safety and infrastructure performance.

Pertamina Gas, or Pertagas, marked Indonesia’s 2026 National Customer Day by reaffirming its commitment to service quality and reliable energy infrastructure as customer needs change.

The company’s Customer Satisfaction Index reached 4.46 in 2026, a 2.53% increase from the previous year. Pertagas said the result placed customer satisfaction in the “very satisfied” category and would help guide further improvements.

Customers are Pertagas’s strategic partners. The trust they give us motivates us to keep improving and to provide services that are better, more responsive and more solution-oriented according to customer needs.

· Ryrien MarisaPertagas’s commercial director linked the higher satisfaction score to the company’s service commitments.

Commercial Director Ryrien Marisa described customers as strategic partners rather than simply recipients of services. She said their trust motivated the company to provide service that is more responsive and better suited to their needs. The company serves major customers in electricity and fertilizer, followed by petrochemicals, oleochemicals, steel, ceramics, glass and city-gas networks.

Through its subsidiaries, Pertagas also reaches hotels, hospitals, offices and households across Sumatra, Java and Bali. The gas it distributes supports power plants and industrial operations, health services, businesses and household energy needs.

The increase in the CSI is evidence and encouragement for us that our efforts to provide a better service experience continue to produce positive results.

· Ryrien MarisaShe described the 2026 satisfaction result as a sign that the company’s efforts were working.

Pertagas said it is also using customer-focused programs to strengthen relationships. These include Customer Appreciation Day, Key Account Management and regular customer-satisfaction surveys. “We want to ensure that customers’ voices truly become part of the company’s improvement process,” Ryrien said. She added that the company was creating opportunities for dialogue and turning customer feedback into concrete service improvements.

The company said it is responding to customer trust by maintaining safety, continuity of supply and infrastructure reliability. The article ends during a statement from Technical and Operations Director Agung Indri Pramantyo about operational and infrastructure performance.

We want to ensure that customers’ voices truly become part of the company’s improvement process.

· Ryrien MarisaShe explained the purpose of customer dialogue and feedback programs.
About this summary

Originally published by Republika in Indonesian. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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