New EU 'Right to Repair' law takes effect July 31, changing appliance and electronics market

A significant change for consumers purchasing household appliances and electronics is set to take effect on July 31 with the implementation of the EU directive "Right to Repair." This new legislation aims to extend the lifespan of devices and combat the growing problem of electronic waste.

The directive, prepared by the Office of Competition and Consumer Protection (UOKiK), places new responsibilities on manufacturers, sellers, and repair services. It will cover a wide range of products, including washing machines, dishwashers, vacuum cleaners, refrigerators, mobile phones, displays, servers, and even electric bikes and scooters.

One of the key benefits for consumers is a one-year extension of the seller's liability period if they opt for repair instead of replacement. Currently, this liability lasts for two years from the product's delivery. For example, if a washing machine purchased 18 months ago malfunctions, the seller must inform the customer that choosing repair will grant an additional year of protection.

Manufacturers will be obligated to repair devices covered by the directive if technically feasible. They must also design products for easier disassembly and repair using available spare parts. Technical blockades preventing repairs and refusal of service due to repairs done by non-authorized centers will be prohibited. The cost of parts, tools, and typical repair services will be set at levels that encourage consumers to opt for repairs. Consumers may also be offered a free or reasonably priced replacement device during the repair period. A standardized European repair information form will be introduced to outline service conditions.