New Taipei City's AI Smart Governance Initiatives Earn Central Government Acclaim

New Taipei City's Land Administration Bureau has earned commendation from the central government for its innovative use of Artificial Intelligence in promoting smart governance. During the Ministry of the Interior's 2026 land administration performance review, officials lauded the city's efforts to enhance administrative efficiency and public services.

The bureau has deployed "AI Artificial Intelligence Counters" across its nine land administration offices. These counters feature virtual avatars providing real-time assistance in both Mandarin and English, significantly improving the speed and accessibility of information for citizens. Additionally, self-service kiosks have been upgraded to interactive desktop computers, introducing an automatic printing function for registration and survey applications, further streamlining the process for public inquiries.

"New Taipei Love Network," the city's land information platform, has received awards for four consecutive years. Its capabilities have been expanded to include an AI smart customer service and a one-stop query function for land data across seven northern Taiwanese counties, enhancing cross-jurisdictional information integration. To safeguard citizens' property, the bureau implemented a "high-risk case all-age care inquiry" system, proactively vetting private mortgage registration cases and successfully preventing 27 fraudulent transactions, protecting over NT$130 million in assets.

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New Taipei City's nine land administration offices have installed 'AI Artificial Intelligence Counters' providing virtual avatars with real-time Mandarin and English assistance, enhancing administrative efficiency.

Further initiatives include a collaboration with the Land Execution Office and E.SUN Bank to establish a mechanism for monitoring real estate changes for elderly individuals living alone, alongside a memorandum of understanding to prevent fraud. The bureau has also partnered with tax authorities for a one-stop service for land and tax registration changes, promoted through various channels like ATMs, MRT stations, television, and the internet, leading to a substantial increase in applications. A "Willing to Rent Platform" was developed with the rental industry association to offer comprehensive rental services, and quarterly real estate market analysis reports are published in collaboration with private enterprises, complemented by expert podcasts.

In land development, the bureau is prioritizing digital preservation of local history and culture, providing transitional housing and rent subsidies for social housing projects, and strengthening local communication and project transparency. These measures aim to balance development efficiency with humanistic care and citizen needs, ultimately elevating the quality of urban governance.

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New Taipei has proactively cared for private mortgage registration cases through 'high-risk case all-age care inquiry,' successfully blocking 27 fraud cases and helping citizens protect over NT$130 million in assets.