Ombudsman RI Appreciates Pelindo Makassar's Public Service Transformation

The Ombudsman of Indonesia has recognized PT Pelabuhan Indonesia (Persero), or Pelindo, in Makassar for its efforts in enhancing public service quality within the port sector. The commendation was formally delivered by the Head of the Ombudsman RI, Robert Na Endi Jaweng, during a working visit to Makassar.

Jaweng's visit aimed to directly observe the implementation of public services, operational systems, user facilities, and the transformation of services at Pelindo's Makassar branch, a key logistics hub in eastern Indonesia. "We are here to see the implementation of public services firsthand," Jaweng stated.

Following his review, Jaweng noted Pelindo's strong commitment to providing modern, transparent services focused on user needs. He stressed that ports are the "face of state services" as they are gateways for economic activities and public mobility. Jaweng emphasized that excellent public service relies not only on facilities and technology but also on an organizational culture that upholds integrity and avoids maladministration.

Pelindo Regional 4 Operations Division Head, Yusida M. Palesang, stated that the Ombudsman's evaluations and recommendations are crucial for strengthening Pelindo's ongoing service transformation. Pelindo is consistently improving through infrastructure development, service digitalization, streamlined business processes, and enhanced human resource competency to deliver more effective and efficient services to port users in Makassar.

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We are here to see the implementation of public services.