Pertamina launches integrated public information service to boost transparency

PT Pertamina (Persero) has officially launched its Integrated Public Information Service, signaling a renewed commitment to providing informative and accessible public services. This initiative underscores Pertamina's dedication to being a responsive and trustworthy entity at the forefront of meeting public information needs.

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Pertamina as one of the state-owned enterprises and the backbone of the national economy can have an impact on people's lives. I appreciate this activity because it is proof of Pertamina's commitment to being more open and continuously improving service quality to the community.

The launch event, held at Grha Pertamina in Jakarta, was attended by Pertamina's Corporate Secretary Arya Dwi Paramita, Vice President of Corporate Communication Muhammad Baron, and officials from the Central Information Commission (KIP), including Chairman Handoko Agung Saputro and Head of Strategy and Research Joemarthine Chandra. Handoko lauded Pertamina's commitment to transparency and improving public service quality, emphasizing the company's role as a key state-owned enterprise impacting national economic life.

Arya Dwi Paramita highlighted Pertamina's commitment to delivering information that fosters public trust, ensures a sense of being served, and demonstrates tangible benefits. "The journey towards that goal is certainly not instantaneous, built through the small steps we take," she stated. Key steps include simplifying access to official information channels, maintaining accuracy and security, encouraging public participation, and strengthening information governance.

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The journey towards that goal is certainly not instantaneous, built through the small steps we take.

Operating under the principle of 'One Team, One Goal' and 'One Pertamina, One Voice,' all of Pertamina's official information channels, including its call center (Voice 135), email, social media, WhatsApp, website, E-PPID, and Sp4n Lapor, are now integrated. This unified approach ensures swift and accurate service delivery, aiming to win public confidence through transparent, informative, accountable, and trusted information. Pertamina also reinforced its public information management through technical guidance for its subsidiaries, demonstrating a continuous commitment to serving the public with timely and accurate information.

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Every information service received by the public is the result of collaboration across all lines moving in one strategy and one goal. Our goal is to win public trust through transparent, informative, accountable, and publicly trusted information.