Pertamina Patra Niaga cracks down on misuse of subsidized fuel distribution in West Sumatra

Pertamina Patra Niaga is tightening controls over subsidized fuel distribution in West Sumatra after inspections found several forms of misuse at a fuel station in Pesisir Selatan. The violations included filling vehicles that did not qualify, using a QR code that did not match the vehicle and reusing QR codes for multiple transactions.

The company’s Sumbagut regional unit responded with management guidance and sanctions based on the inspection results and applicable rules. Pertamina said the measures aim to protect the rights of people who qualify for subsidized fuel while keeping station services operating.

From January through August 2026, 31 fuel stations across West Sumatra received guidance or sanctions for various irregularities. Pertamina is also using operating partnerships with Pertamina Retail to strengthen station management. Two stations entered such partnerships in 2026, one more remains in process, and six stations in the province have entered partnerships overall.

“

We follow up on every finding through inspections, guidance or sanctions according to the rules. We want to ensure that no improper practices ultimately reduce the rights of people who are entitled to subsidized fuel.

Kitty Andhora, Pertamina Patra Niaga’s vice president for corporate communications, said enforcement would continue through inspections, guidance and sanctions. She said the company also evaluates operations and improves compliance and service standards, rather than treating sanctions as the end of the process.

The company said it is coordinating oversight in West Sumatra with the provincial police and government. It urged station operators to follow professional procedures and asked the public to use subsidized fuel appropriately and report suspected abuse through the Pertamina Contact Center at 135.

“

Enforcement is not the end of the process. We also evaluate and strengthen governance so that fuel station operating standards, compliance and service quality continue to improve.