Pertamina Reports No Significant Complaints from B50 Users

Pertamina Patra Niaga says Indonesia’s transition to B50 biodiesel has drawn a positive response from users, with no significant retail complaints reported so far. President Director Mars Ega Legowo Putra made the statement during a meeting with Commission XII of the House of Representatives in Jakarta on Sept. 8, 2026.

“Thankfully, up to now there have been no significant complaints from B50 users, particularly in the retail sector,” Mars said. Pertamina is monitoring user feedback through its call center as the fuel is rolled out across the distribution network.

By Sept. 5, 6,050 of the 6,412 fuel stations distributing subsidized diesel had begun selling B50, equal to 94%. The remaining 362 stations still supplied B40. Mars said most of those stations were in remote areas facing handling and distribution challenges.

B50 had also reached 120 of Pertamina Patra Niaga’s 121 fuel terminals. The only terminal not yet supplying it, in Sintang, West Kalimantan, faced access problems after the dry season reduced the river channel.

Distribution had reached 99% of stations in western Java and 98% in central Java. Coverage stood at 96% in northern Sumatra, Sulawesi and the Jatimbalinus region, 95% in Kalimantan and 93% in southern Sumatra. Eniya Listiani Dewi, director general at the Energy and Mineral Resources Ministry, said the nationwide rollout was accelerating after the B50 mandate took effect on July 1. Total biodiesel distribution reached 10.69 million kiloliters by September, including about 3.4 million kiloliters of B50 since July. The government is targeting 16.8 million to 18 million kiloliters of FAME in 2026 and has allowed B40 stocks to be used through Sept. 30 during the transition.

“

Thankfully, up to now there have been no significant complaints from B50 users, particularly in the retail sector.