Poczta Polska speeds up: Letters arrive faster than last year

Poczta Polska is accelerating its efforts to improve financial results and public image by enhancing the quality of its services, particularly in delivery timeliness.

The company reported significant improvements in its delivery performance for the second quarter of 2026. The timeliness rate for priority registered letters rose from 94.1% in the first quarter to 97.3%. Even more notable is the increase in economic registered letters, where the timeliness rate jumped from 92.5% to 98.1%. Poczta Polska emphasized that both these indicators are substantially higher than in any quarter of the previous year.

Improvements were also seen across other registered mail categories. The timeliness for business mail sent to other locations reached 96.4%, and for PUH shipments, it rose to 91%. Sławomir Żurawski, Vice President of Poczta Polska for Operations, stated, "The customer and the quality of services are our priorities, which is why we are pleased that our actions are yielding results in the form of improved timeliness." He acknowledged that more work lies ahead, with the goal of maintaining high delivery timeliness and consistently improving all service quality aspects.

These enhanced results are attributed to various initiatives undertaken in recent months. Poczta Polska has been streamlining its delivery service organization, increasing the efficiency of its logistics processes, investing in process automation, improving sorting to the delivery region level, and implementing solutions for better resource planning and management. The company has also focused on improving recruitment and hiring processes for postal workers in areas with vacancies.

In addition to operational improvements, Poczta Polska is enhancing customer convenience with its new mobile application, "Poczta Polska." This app provides access to free e-Deliveries and commercial e-Registered mail services. Users can receive, send, and view official and private mail through their phones 24/7, from anywhere in the world. Kinga Dobrzyń, Director of the Digital Products Office at Poczta Polska, described the app as "another important step aimed at facilitating daily activities for individual and business clients."

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Udostępnienie aplikacji „Poczta Polska” to kolejny ważny krok, który ma na celu ułatwianie codziennych czynności klientom indywidualnym i biznesowym