Poland considers one-year ban for no-show spa patients

Poland's Ministry of Health and the National Health Fund (NFZ) are exploring measures to penalize patients who do not attend their scheduled spa treatments, aiming to reduce the significant number of unused spots. The problem of "no-shows" has become increasingly serious, leaving reserved places empty while other patients wait for treatment.

Currently, there are no effective mechanisms to discipline individuals who cancel their spa stays without prior notice. Data from the Ministry of Health indicates that between 2023 and 2025, health resorts are expected to lose over 158 million zł due to these missed appointments. The ministry notes that many cancellations are not due to health reasons or unforeseen circumstances, but rather patient preferences for specific locations or dates, often preferring seaside resorts during summer holidays.

Other cited reasons for cancellations include difficulties with travel, associated costs, and professional or family obligations. Some patients also prioritize private trips or wish to travel with their spouses. The ministry has observed instances where patients request changes to their spa dates or locations for reasons unrelated to their health.

To address this issue, the ministry is considering disciplinary actions. One proposal involves requiring patients to provide a phone number and email address on their referral. Patients might also indicate their readiness for immediate placement if a spot becomes available. Additionally, health resorts would be required to remind patients of their upcoming stays 30 days in advance, with patients needing to confirm their attendance at least 21 days prior to the scheduled date. The most stringent proposal suggests a 12-month waiting period for patients who fail to appear for their appointment without informing the NFZ beforehand, effectively barring them from future spa visits for a year.