Poland's Interior Ministry confirms access issues with safety guide after emergency alert

Poland's Ministry of Interior and Administration confirmed that accessing the government's "Safety Guide" experienced temporary difficulties following its distribution via an RCB Alert (emergency SMS). Karolina Gałecka, the ministry's spokesperson, acknowledged that the link to the guide was initially slow to open for many users.

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Indeed, there was a moment when the link to the guide's page opened more slowly.

Gałecka explained that the surge in demand, with 150,000 downloads occurring within the first minute of the alert being sent, caused the government's websites to become heavily overloaded. She stressed that there was no technical failure or cyberattack, but rather an issue of bandwidth capacity. The Ministry of Digital Affairs and the Central IT Center are working to resolve the inconvenience.

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The interest and traffic to this link and government websites were enormous, 150,000 downloads in one minute.

The "Safety Guide" has been available online since August 2025 and was previously distributed to approximately 17 million residents via SMS in late December or early January. Gałecka assured the public that the guide is accessible through multiple channels, including a printed version and the mObywatel digital services app, in addition to the SMS link.

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There was no technical failure, no attack. The bandwidth was heavily burdened.