PURC resolves 433 consumer complaints in first half of 2026

The Northern Regional Office of the Public Utilities Regulatory Commission (PURC) has demonstrated a high rate of success in resolving consumer complaints during the first half of 2026. Out of 436 complaints received, 433 were successfully addressed, achieving a resolution rate of 99.31%.

The report highlights that the Northern Electricity Distribution Company (NEDCo) was the subject of most grievances, with 409 cases, or 93.81% of the total. Ghana Water Limited (GWL) accounted for the remaining 27 complaints. The PURC successfully resolved 407 NEDCo-related issues and 26 GWL-related ones.

Beyond complaint resolution, the PURC's intervention had a tangible impact on consumers and utility providers. The commission facilitated bill adjustments totaling GH¢67,371.51 for six NEDCo customers. It also assisted NEDCo in recovering GH¢85,224.48 from three individuals.

Infrastructure improvements were also a key focus. The PURC office supported the replacement and installation of five transformers in the Bimbilla area, along with replacing 10 high-tension poles and nine broken low-voltage poles. Additionally, four single-phase meters were converted to prepaid, and 10 low-voltage cable faults were repaired.

The commission also intensified its consumer education efforts through outreach activities. These aimed to inform consumers about their rights and responsibilities and gather feedback on service delivery challenges. The PURC plans to continue engaging with traditional authorities, opinion leaders, and religious groups across the region.

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The Commission disclosed this in its Mid-Year 2026 Regional Performance Report, which also highlighted improvements in consumer protection, utility service delivery and public education across the region.