Sharjah Airport Achieves Level 3 Customer Experience Accreditation

Sharjah Airport has reached a new milestone in customer service, achieving Level 3 Airport Customer Experience Accreditation from Airports Council International (ACI). This latest achievement marks a significant step in the airport's ongoing mission to elevate passenger services. Previously, Sharjah Airport earned Level 1 accreditation in 2022 and progressed to Level 2 in 2023. The airport successfully renewed its Level 2 accreditation in 2025 before advancing to the current Level 3 status in 2026. This progression demonstrates a sustained commitment to developing and implementing a comprehensive customer experience strategy across all operational departments. Ali Salim Al Midfa, Chairman of Sharjah Airport Authority, stated that the accreditation underscores the airport's dedication to making passenger satisfaction a core focus. "This reflects Sharjah Airport’s commitment to making passenger satisfaction a central focus of its operations and services, in line with its strategy to deliver an integrated travel experience built on quality and excellence while supporting Sharjah's position as a leading destination for travel, tourism and business," he said. Al Midfa further added that achieving Level 3 validates the airport's capability in effectively gathering and analyzing passenger feedback. This feedback is then translated into actionable improvements, ensuring that the airport continuously adapts to meet and exceed traveler expectations. The accreditation reinforces Sharjah's standing as a premier hub for travel, tourism, and business.

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the accreditation reflects Sharjah Airport’s commitment to making passenger satisfaction a central focus of its operations and services, in line with its strategy to deliver an integrated travel experience built on quality and excellence while supporting Sharjah's position as a leading destination for travel, tourism and business.