SMS says power restored, but lights remain off? ESO explains the 'why'

Lithuanian residents have reported receiving text messages from the Energy Distribution Operator (ESO) indicating that power has been restored, only to find their homes remain in darkness. This discrepancy can occur after storm-related outages, leaving customers confused and without power despite the notification.

The ESO has stepped in to clarify the situation, explaining the reasons behind these seemingly contradictory messages. While the exact technical reasons are not detailed, the operator acknowledges that such instances can happen, particularly in the aftermath of severe weather events that disrupt the power grid.

For customers experiencing this issue, the ESO advises on the necessary steps to take. Crucially, the operator assures that receiving an SMS confirming restoration, even if power is not yet back on, will not affect their eligibility for compensation. This applies to outages that have lasted for more than 72 hours, ensuring that affected households are not penalized for system communication delays.