Software firm blames NTA for court system failures despite multi-million euro contract

The National Courts Administration (NTA) in Lithuania asserts that its court system software, LITEKO 2, is operational, despite recent disruptions that have impacted court proceedings. The NTA's public statements acknowledge the complexity of the issues and indicate that resolving system glitches, restoring electronic services, and ensuring access to public data are ongoing priorities, with incident resolution potentially taking several more days.

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Due to the complexity of the problems, we are primarily aiming to resolve the system disruptions that hinder court operations and prevent the organization of court work. At the same time, we aim to restore the provision of electronic court services and access to public data. Incident resolution may still take several days.

However, the NTA's own website has advised courts to bypass the system for document submission, recommending in-person delivery or email instead of uploading to the LITEKO system. This guidance suggests significant ongoing problems, contrasting with the administration's claims of functionality.

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It should be noted that the creation, modernization, and maintenance of the LITEKO 2 system were carried out by the National Courts Administration, involving different suppliers under separate public procurement contracts concluded at different times and volumes. Publicly available data indicates more than 50 separate contracts and more than 8 different suppliers in records related to the LITEKO system. Accordingly, it is precisely the National Courts Administration that is responsible for the coordination, integration, and proper functioning of the entire LITEKO system.

The software was developed by "ProIT" under contracts totaling nearly 6 million euros. "ProIT" director Justin Brokorius vehemently denies responsibility for the system's failures. He argues that LITEKO 2's development, modernization, and maintenance involved multiple suppliers coordinated by the NTA, citing over 50 contracts and eight different suppliers. Brokorius stated that "ProIT" fulfilled all its obligations under a 2019 contract, with the warranty period ending in August 2024. He suggests that the current issues are the responsibility of the new maintenance provider, "Novian pro," which took over in autumn 2025 after winning a subsequent tender.

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We wish to point out that UAB "Proit" has fulfilled all its obligations to the National Courts Administration under the contract for the modernization of the Lithuanian Court Information System LITEKO II and the organization of training services No. 41P-70-(4.11) (LITEKO 2 development contract) concluded between the National Courts Administration and UAB "Proit" on 2019-05-13 (contract value 1,566,950 EUR with VAT). The execution of the LITEKO 2 development contract between UAB "Proit" and the National Courts Administration was completed on 2023-08-31. The warranty maintenance period ended on 2024-08-31.