Tanjung Priok Customs Boosts Efficiency with Optimized Services

Bea Cukai Tanjung Priok is intensifying efforts to accelerate the physical inspection of imported containers, a key component of its commitment to improving customs services. The agency is implementing strategic measures to speed up inspections while maintaining effective oversight of goods entering through Tanjung Priok Port.

According to Head of the Tanjung Priok Customs Office, Adhang Noegroho Adhi, expediting services is a primary focus to meet user demands and ensure the smooth flow of national logistics. He stated that optimizing human resources and refining work processes are ongoing to make inspections faster, more effective, and provide certainty for businesses. "We continue to optimize resources and work processes so that inspection services can be faster and more efficient," Adhang said in a written statement on Monday.

To achieve this, Bea Cukai Tanjung Priok has increased the number of inspection personnel through operational assistance, drawing from both internal staff and other customs units. This augmentation aims to boost service capacity and reduce the backlog of containers awaiting physical inspection. Beyond staffing, the agency has extended service hours to include nighttime physical inspections, a move expected to decrease queues and speed up cargo release from the port.

Bea Cukai Tanjung Priok is also implementing a system of inspector work area clustering and making procedural adjustments on the ground to enhance task efficiency. These changes are designed to streamline the inspection process without compromising oversight quality or compliance. Notably, physical inspections can proceed even if the importer or customs service provider is not present within one hour of the container being ready, with customs officers conducting the inspection in the presence of the Temporary Storage Place (TPS) operator, adhering to regulations. This policy aims to prevent inspection delays caused by the unavailability of relevant parties.

However, the success of these expedited services also relies on the support of all stakeholders in the logistics chain, including the completeness of documents and the readiness of goods.