Taoyuan City to Launch Upgraded Real-Time Bus System by August End

Taoyuan City is overhauling its bus tracking system to combat persistent public frustration over delays and cancellations, despite official claims of high on-time departure rates. While the city reports a 95% on-time departure rate, council members highlighted that this metric doesn't reflect the reality of buses disappearing or arriving late after leaving the depot.

Councilors like Yu Hsin-hsien criticized the current system, dubbing the absent buses "invisible buses." In response, Transportation Bureau Director Chang Hsin-fu acknowledged that the existing dynamic information system fails to react promptly to real-world conditions, leading to public dissatisfaction. He announced that a significantly improved system, incorporating AI algorithms and Google Maps, is slated for launch by the end of August.

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The on-time rate refers to departure times, but conditions become complex after setting off. The dynamic system cannot react in time, causing public dissatisfaction.

The upgrade involves replacing 269 outdated station systems and introducing a new app. This aims to provide commuters with precise real-time information, addressing a key reason for public complaints. Council members also pointed out inconsistencies in how bus companies, like Taoyuan Bus, announce service reductions, urging for better public notification through the city's official "Taoyuan Bus" app.

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The real-time information at the bus stop shows the bus hasn't arrived, but in reality, it has already left.