TASPEN Expands Official Channels for Easier, Safer Participant Services

TASPEN, Indonesia's state-owned pension fund, is expanding its customer service options to better serve its participants. The company now offers a comprehensive suite of official communication channels, including WhatsApp Business at 0811-1919-189, a dedicated Call Center at 1500919, and the email address layanan.taspen@taspen.co.id. Additionally, participants can connect with TASPEN through its official social media accounts on Facebook, Instagram, X, and TikTok.

Corporate Secretary Henra stated that these expanded channels are part of TASPEN's commitment to providing easily accessible, secure, and responsive services tailored to participant needs. "We want the public to become more familiar with all of TASPEN's official communication channels so they can obtain accurate information directly from the source," Henra said. He emphasized that this move not only simplifies access to services but also helps participants avoid scams that impersonate TASPEN. Participants are urged to use only these official channels for all inquiries and service requests.

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We want the public to become more familiar with all of TASPEN's official communication channels so they can obtain accurate information directly from the source.

The development of these diverse service channels aligns with TASPEN's Center of Excellence (CoE) for Customer Experience. This initiative focuses on integrated service standards that prioritize participant needs, aiming for an easier, faster, and more responsive service experience. TASPEN's efforts also support the Indonesian President's 'Asta Cita' agenda, particularly in advancing digital transformation in public services, bureaucratic reform, and creating adaptive, transparent services centered on community needs.

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Participants are urged to use only these official channels for all inquiries and service requests.