Telia warns of fake invoices sent by scammers

Telia has warned customers about increasingly convincing scam emails that imitate the telecommunications company’s invoices. The messages ask recipients to pay an alleged debt or current bill, but the listed bank details belong to fraudsters.

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We record cases where customers receive realistic-looking invoices with our logo and information presented in a credible way. At first glance, such an email may not raise suspicion.

Telia’s cybersecurity chief, Odeta Baranauskienė, said scammers are moving beyond obviously mass-produced messages. “We record cases where customers receive realistic-looking invoices with our logo and information presented in a credible way,” she said. “At first glance, such an email may not raise suspicion.”

The company said official Telia invoices come from noreply@telia.lt. Fraudsters often use domains that differ by one letter, an extra symbol or a different ending. Other warning signs include urgent payment demands, threats to restrict services, unfamiliar bank accounts and unusual payment instructions.

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If there is even the slightest doubt about an invoice, we recommend not clicking links in the email, opening attached files or making a payment.

Baranauskienė advised customers not to click links, open attachments or make payments if they have even slight doubts. She recommended checking the invoice through Telia’s self-service portal or contacting the company through official channels. Customers who have already paid should immediately notify their bank, the police and Telia, while preserving the emails, invoice copies and payment information.

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Cybercriminals aim to make people pay as quickly as possible and prevent them from checking the details.