Training programme on hospitality etiquette and protocol for services department staff

Staff at the Shura Council's Secretariat General in Muscat have undergone specialized training to elevate their hospitality services.

The Assistant Secretariat General for Administrative and Financial Affairs hosted a training program titled 'Hospitality Etiquette and Protocol' specifically for employees in the Services Department. This initiative is part of the Secretariat General's continuous efforts to develop staff skills and improve the quality of services provided.

Designed to equip participants with professional skills for high-standard hospitality, the 15-hour program focuses on reflecting the Council's institutional image. It covers essential areas such as effective communication, personal etiquette, dealing with diverse personalities, and welcoming guests according to official protocols.

Participants explored official hospitality procedures, the nuances of serving food and beverages, and selecting appropriate materials for hospitality services. The training employed interactive methods, including lectures, practical exercises, group discussions, and role-playing, to ensure participants can apply learned concepts in real workplace scenarios.

This program underscores the Secretariat General's commitment to professional development and fostering a culture of excellence. By strengthening staff capabilities, the Council aims to enhance its institutional performance and ensure superior service delivery during official events and functions.