Vietnam Simplifies Social Insurance Procedures with Digitization

Vietnam's social security agency (BHXH) is significantly simplifying procedures for citizens and businesses seeking social insurance benefits. A new decision from the Ministry of Finance introduces digitized processes, replacing numerous traditional paper documents with electronic data.

This digital transformation aims to streamline the application process for benefits such as maternity, unemployment, and death. By leveraging interconnected national databases, including those for civil status, population data, healthcare, and insurance, BHXH can now access necessary information electronically. This reduces the burden on individuals and expedites the resolution of claims.

A notable change is that individuals will no longer need to submit documents like birth certificates or death certificates if the BHXH can access this information through linked systems. If data is incomplete or unavailable, the agency will notify applicants within eight working hours for electronic submissions or one working day for paper-based applications.

The agency will communicate these requests through various channels, including the National Public Service Portal, the VNeID app, text messages, email, or phone. This initiative is part of a broader effort to modernize administrative procedures and improve service delivery in Vietnam, making it easier for people to access their entitled benefits.