Why Lien Khuong Airport Has Stopped Paging Passengers

Lien Khuong International Airport, the air gateway for the Da Lat area, has stopped routine passenger paging as it moves toward a “Silent Airport” model. The approach replaces loudspeaker announcements with electronic displays and is used at airports in many parts of the world.

The airport said the change aims to improve service and create a more modern, orderly terminal. Reducing announcements should lower noise and give passengers a quieter environment while they wait. Because Lien Khuong has a relatively small terminal, concentrated service areas and a comprehensive flight-information display system, officials said many routine announcements can be replaced visually without limiting access to information.

Flight details will appear on the flight information display system, electronic boards and screens near departure gates. Passengers can also receive information at check-in counters, through the airport’s website, fan page and official communication channels, or directly from their airlines. The airport advised travelers to monitor these channels so they do not miss their flights.

When staff need to locate a passenger, they can display a message on an electronic screen, use a mobile notice board, contact the passenger by telephone through the airline, or approach the passenger directly in the terminal or waiting area. The airport said direct staff assistance can improve interaction and help resolve problems more quickly than a loudspeaker announcement alone.

Airlines and ground-service providers will continue separate assistance procedures for older passengers, passengers with disabilities and others who need special support. Loudspeakers will be used only for emergencies and security-related situations.