“A Customer’s Smile Is Our Smile Too”: Pertamina Patra Niaga Brings Its Appreciation Directly to Consumers
Translated from Indonesian and summarized by DistantNews. Read the original for the full story.
At a glance
Press release
Official statement
New plan
- Pertamina Patra Niaga marked National Customer Day 2026 with direct customer interactions at fuel stations in 54 Indonesian cities.
- The company’s management helped with fuel refills, spoke with customers and offered appreciation to consumers, ride-hailing partners and station workers.
- Promotions included discounts on Bright Gas refills and double points for selected fuel purchases.
Pertamina Patra Niaga used Indonesia’s National Customer Day 2026 to meet customers face to face through its “A Customer’s Smile Is Our Smile Too” program. The company held simultaneous MyPertamina customer outreach activities at fuel stations in 54 cities.
Managers spoke with customers, helped with fuel refills and handed out gifts. The company also extended its appreciation to ride-hailing partners and fuel-station workers. Pertamina Patra Niaga Deputy President Director Taufik Aditiyawarman joined the activities at the MT Haryono fuel station in Jakarta.
Through the spirit of ‘A Customer’s Smile Is Our Smile Too,’ we want to show our appreciation while listening to customers’ experiences and needs. Their feedback motivates us to continue improving the quality of our service.
Taufik said the occasion gave the company a chance to listen directly to customers and respond to their experiences and needs. “Through the spirit of ‘A Customer’s Smile Is Our Smile Too,’ we want to show our appreciation while listening to customers’ experiences and needs. Their feedback motivates us to continue improving the quality of our service,” he said.
Customers are certainly Pertamina Patra Niaga’s main asset, and we must protect and increase them, both in number and reach, so they remain loyal to the products and services we provide.
The company also announced special promotions. Customers could receive discounts of up to 25,000 rupiah on Bright Gas refills from Sept. 4 to 11 at Bright Store outlets. Purchases of Pertamax Turbo and Pertamina Dex made on Sept. 4 qualified for double points. Pertamina Patra Niaga also recognized loyal Bright Gas customers, particularly restaurants and eateries.
“On behalf of Pertamina Patra Niaga’s management, I thank all consumers who have remained loyal to Pertamina products, including fuel, lubricants, gas and Bright services,” Taufik said. He added that customer feedback would help the company improve services for the public and its loyal customers.
On behalf of Pertamina Patra Niaga’s management, I thank all consumers who have remained loyal to Pertamina products, including fuel, lubricants, gas and Bright services.
About this summary
Originally published by Republika in Indonesian. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.
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