AI Act: Banks Must Disclose Bot Interactions from August

Starting August 2, 2026, European banks must adhere to new transparency rules under the EU's AI Act, ensuring customers know when they are interacting with artificial intelligence. This regulation marks the end of AI bots masquerading as human advisors, requiring clear notifications through voice, text, or digital channel markings.

Under the AI Act, synthetic content must be explicitly labeled. AI algorithms will support human processes rather than making autonomous decisions. Customers gain the right to verify bot responses, seek explanations, and switch to a human consultant at any time. Experts from VeloBank note that many large banks already employ such transparency, but the AI Act standardizes these practices across the financial sector.

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In the case of solutions that have direct contact with the client, such as chatbots or virtual assistants, the user should be informed that they are communicating with an artificial intelligence system.

PKO BP representatives emphasize that the Act connects AI innovation with the assurance of safety and ethical AI use. Mandatory labeling of AI-generated content will help combat fraud, such as deepfakes impersonating banks. VeloBank also points out that clear communication rules and stronger algorithm oversight reduce the risk of errors or biased assessments, offering customers greater financial peace of mind.

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The key goal is for innovation related to the implementation of AI systems to be combined with ensuring the safety and ethical use of artificial intelligence.