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🇮🇩 Indonesia /Economy & Trade

BNI Uses Customer Feedback to Improve Services on National Customer Day

From Republika · () Indonesian

Translated from Indonesian and summarized by DistantNews. Read the original for the full story.

At a glance

Press release Official statement Context piece
  • BNI directors, commissioners and senior executives met customers in several regions during National Customer Day 2026.
  • The bank said it would use customer feedback to improve services and maintain trust during its 80th year.
  • BNI linked the effort to its broader transformation, governance and contribution to Indonesia's economy.

Bank Negara Indonesia's directors, commissioners and senior executives left their offices to meet customers directly during National Customer Day 2026.

The encounters gave the state-owned bank an opportunity to hear customers' needs and expectations as it seeks to improve service quality. BNI said service and customer trust had shaped its eight-decade journey.

Customer trust is a mandate that we must safeguard through sincere service, genuine care and a commitment to always provide the best.

· Omar Sjawaldy AnwarBNI's president commissioner described customer trust as a responsibility.

“Customer trust is a mandate that we must safeguard through sincere service, genuine care and a commitment to always provide the best,” President Commissioner Omar Sjawaldy Anwar said.

President Director Putrama Wahju Setyawan said service must rest on integrity applied consistently across the organisation. “Integrity is not merely a value, but must be the foundation of every decision and action we take,” he said.

BNI said the principles of Swadharma Bhakti Nagara, along with Seva, Karya and Raksa, guide employees to serve sincerely, work professionally and protect the trust placed in the company. As a state-owned enterprise within Indonesia's Danantara ecosystem, the bank said it was also strengthening service culture and governance as part of its corporate transformation.

Integrity is not merely a value, but must be the foundation of every decision and action we take.

· Putrama Wahju SetyawanBNI's president director described integrity as the basis for service.

“Over 80 years, BNI has grown and moved forward together with customers. Customer trust and loyalty are our energy and spirit to continue transforming, delivering services that are easier, more relevant and closer to customer needs,” Putrama said.

The event carried the theme “80 Years of Serving wholeheartedly” and reaffirmed the bank's focus on service quality, integrity and long-term relationships with customers.

Over 80 years, BNI has grown and moved forward together with customers. Customer trust and loyalty are our energy and spirit to continue transforming, delivering services that are easier, more relevant and closer to customer needs.

· Putrama Wahju SetyawanHe linked the bank's anniversary to its service and transformation agenda.
About this summary

Originally published by Republika in Indonesian. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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