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🇮🇩 Indonesia /Technology

Bogor City Transforms Services Through Digitalization and Collaboration

From Tempo · () Indonesian

Translated from Indonesian and summarized by DistantNews. Read the original for the full story.

At a glance

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  • Bogor City Government transforms public services through digitalization and collaboration.
  • Services are now accessible via the Bogor Single Window portal and physical centers, with real-time reporting through the SiBadra app.
  • The city aims to enhance efficiency, transparency, and responsiveness, contributing to Indonesia's 2045 vision.

Bogor residents no longer need to visit city hall for administrative services like population registration and business permits. The Bogor City Government has shifted from administrative-focused services to those centered on community needs.

This transformation includes digitalizing public services. Most services are now available through the integrated Bogor Single Window (BSW) digital portal and physical service centers at the Grha Tiyasa Public Service Mall. For real-time handling and reporting of public complaints, the official SiBadra application is available.

Transformation makes services faster, more adaptive, effective, efficient, and easily accessible to the community.

— Dedie Abdu RachimMayor of Bogor, commenting on the impact of the city's service transformation.

Further innovations involve using data for policy development, integrating services across regional devices, improving transparency and accountability, simplifying procedures, and strengthening innovation culture. Mayor Dedie Abdu Rachim stated that this transformation makes services faster, more adaptive, effective, efficient, and accessible.

Innovation is not just about creating something new, but also about providing more effective solutions to various strategic issues and development problems.

— Dedie Abdu RachimMayor of Bogor, explaining the role of innovation in public service improvement.

Rachim believes innovation is key to improving public services, speeding up data-driven decisions, and ensuring development benefits reach all citizens. He is currently preparing a command center to integrate data and ensure electronic-based government systems are interoperable, moving towards an efficient and effective Digital Government. This effort contributes to Bogor's support for Indonesia Emas 2045.

The city collaborates with various partners, including universities for research and policy, businesses through social responsibility programs, communities for urban solutions, and media for idea dissemination. Public input is gathered through consultation forums, planning meetings, satisfaction surveys, and digital channels. The city also encourages public innovation through competitions, aiming to implement the best ideas.

Through innovation, the government can work faster, more efficiently, transparently, and responsively to the needs of the community.

— Dedie Abdu RachimMayor of Bogor, highlighting the benefits of innovation for government operations.
About this summary

Originally published by Tempo in Indonesian. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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