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🇮🇩 Indonesia /Energy & Infrastructure

Canceled flights leave passengers crowding Jakarta airport

From Republika · () Indonesian

Translated from Indonesian and summarized by DistantNews. Read the original for the full story.

At a glance

News Named sources Ongoing story
  • Several flights at Soekarno-Hatta Airport were canceled because of volcanic ash from the eruption of Mount Anak Krakatau.
  • Passengers queued for more than two hours to seek refunds or reschedule their flights, with crowds reported across all three terminals.
  • Travelers and a security officer called for customer-service counters to operate more fully to reduce the lines.

Soekarno-Hatta Airport in Tangerang was packed with passengers on Sunday after volcanic ash from the eruption of Mount Anak Krakatau led to the cancellation of several flights.

Passengers crowded the terminals while waiting for refunds or alternative schedules. Putra Damai La’ya said his flight to Nias, with a connection through Kualanamu in Medan, had been scheduled for 10:05 a.m. but was canceled.

So we checked whether the flight could operate, then confirmed with the staff that today’s flight had indeed been canceled.

· Putra Damai La’yaThe passenger described how he confirmed the cancellation of his flight to Nias.

Putra said he learned of the cancellation after checking flight information at the airport and confirming it with staff. He had arrived at 6 a.m. and waited more than two hours to process the cancellation. The airline provided drinking water to passengers in the refund and rescheduling lines.

I hope all the customer-service doors can be fully operational. Queuing like this is exhausting.

· Putra Damai La’yaPutra criticized the long lines for refunds and rescheduling.

Still, he urged the airport to open more customer-service counters. "I hope all the customer-service doors can be fully operational. Queuing like this is exhausting," he said.

Security officer Ahmad Abdul Mu’ti confirmed that crowds had formed since morning as passengers sought refunds and rescheduling. "The terminal is currently quite crowded because passengers are trying to get refunds or reschedule," he said, adding that similar conditions affected Terminals 1, 2 and 3.

The terminal is currently quite crowded because passengers are trying to get refunds or reschedule.

· Ahmad Abdul Mu’tiThe airport security officer confirmed the crowds across the terminals.
About this summary

Originally published by Republika in Indonesian. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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