CGE activates preventive plan ahead of storm system

As the Metropolitan Region braces for an incoming weather system, CGE is taking proactive measures to ensure the continuity of electricity supply. The company has activated its comprehensive preventive operations plan, a crucial step in mitigating the impact of anticipated heavy rains and strong winds. This plan is designed to swiftly address any power interruptions that may arise, demonstrating CGE's commitment to its customers' well-being.

The operational plan includes the meticulous preparation of operation centers, the strategic deployment of heavy maintenance and pruning brigades, and the readiness of home care teams. These measures are specifically tailored to combat disruptions caused by wind or falling trees and branches impacting the electrical grid. CGE is reinforcing its ground teams with heavy brigades focused on repairing damaged infrastructure, such as poles and power lines, and increasing the number of emergency response teams throughout the affected communes.

Recognizing the potential scale of the event, CGE is doubling its normal resources. This includes augmenting personnel from operation bases, bolstering customer service through its call center and operational tables, and ensuring 24/7 availability to manage the increased demand. The company is also maintaining close coordination with local authorities and relevant institutions to ensure a unified and effective response. CGE emphasizes that it has the capacity to further scale up its deployment should the situation require it, underscoring its preparedness for contingencies.

CGE is reminding its customers of the safety risks associated with electrical infrastructure, urging them not to approach damaged or downed power lines, as they may be energized. Customers can report outages and seek assistance through various channels, including a toll-free phone number, WhatsApp, a mobile application, and the company's website. Special attention is given to electro-dependent patients, who have a dedicated, exclusive line for support. This proactive approach by CGE highlights its dedication to maintaining service reliability and public safety during adverse weather conditions.