EsSalud simplifies process, allowing users to change healthcare facility online

Peru's Social Health Insurance (EsSalud) has introduced a new digital modality, enabling insured individuals to change their assigned healthcare facility without needing to visit an office. This online service can be accessed via a mobile phone or computer, aiming to expedite one of the most frequently requested procedures by users.

The new system is designed for individuals who need to modify their assigned medical center, whether due to a change of address or for convenience. Once the online process is completed, users can verify their new healthcare facility through EsSalud's virtual platform.

To change the healthcare center, users can visit the EsSalud website or use the Viva EsSalud application. They will need to log in with their personal details, update their address information, and select the appropriate healthcare facility based on their new location. After submitting the request, the change can be confirmed on the "Dónde me atiendo EsSalud" platform by providing identity document details.

EsSalud emphasized that this virtual tool eliminates the need to visit an administrative office, allowing the process to be completed from anywhere with internet access. However, the institution also noted that individuals who prefer in-person assistance can still request the change at EsSalud offices by presenting their national ID and proof of new residency. This initiative is part of EsSalud's broader digital transformation efforts to enhance user access to online services.