Fiji Consumers Warned About Hibiscus Festival Vendors

Fiji's Consumer Council (FCCC) has issued a warning to consumers planning to attend the upcoming Hibiscus Festival, advising them to be vigilant when purchasing goods, food, and services. FCCC Chief Executive Officer Senikavika Jiuta stated that the commission will actively monitor vendors to ensure fair pricing, maintain product quality, and enforce compliance with consumer protection laws.

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The Commission will monitor vendors for pricing, product quality and compliance with consumer protection laws.

Jiuta emphasized that consumers should not assume that a sale automatically implies lower quality, asserting that every buyer is entitled to a fair deal and reasonable satisfaction. She also reminded festival-goers of the importance of always requesting a receipt, as it serves as crucial proof of purchase should any complaints arise later.

For consumers considering zero-deposit or hire-purchase offers, the FCCC strongly advises verifying the availability of spare parts and after-sales services. It is essential to thoroughly read and understand the full contract, including interest rates, before committing. Buyers of mobile phones and electronic goods should confirm whether products are new, refurbished, or counterfeit, and carefully check warranty conditions prior to payment.

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She says consumers should not assume that a sale means lower quality.

Food safety is another key concern during the festival. Jiuta stressed that food vendors must ensure products are freshly prepared, properly cooked, and stored at safe temperatures. Maintaining clean stalls and good personal hygiene are also paramount. While food safety inspections and enforcement fall under the Ministry of Health and municipal health inspectors, the FCCC has pledged its support to these authorities during the event.

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Jiuta said every consumer was entitled to a fair deal and reasonable satisfaction.

Furthermore, the FCCC is alerting festival attendees to potential scams. Consumers are urged to be cautious of offers that seem too good to be true, high-pressure tactics demanding immediate payments, informal payment links, and sellers who are unable or unwilling to provide receipts or contact details.

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She is also reminding buyers to always ask for a receipt, as it can be used as proof of purchase if a complaint is later made.