Half of Austrian AI Users Trust Results, But Privacy Concerns Loom

Artificial intelligence (AI) usage is rapidly increasing in Austria, with smartphones emerging as the preferred tool for interaction. A survey by the Forum Mobilkommunikation reveals that two-thirds of Austrians have engaged with AI-based applications. The study indicates that men, individuals aged 15 to 39, and those with a Matura (high school diploma) or higher education are more inclined to utilize AI.

“

Two-thirds of people in Austria have already come into contact with at least one AI.

Smartphones are the dominant platform for AI interaction, with three-quarters of users employing them, significantly more than the 40 percent who use personal computers. This trend highlights the growing integration of AI into daily mobile activities.

“

Three-quarters of AI users used their smartphone, only 40 percent used a PC.

Trust in AI results is relatively high, with half of the users reporting they "rather" or "fully" trust AI outputs and rarely verify them. Only eight percent consistently check AI-generated results, viewing them primarily as a rough guide. Approximately three-quarters of users turn to AI for information and explanations. Similar proportions use AI for text creation, advice, decision-making, school or work-related tasks, and creative or entertainment purposes.

“

Half of the users trust the results 'rather' or 'fully' and rarely check them.

While a majority of users express trust in AI, concerns about its broader societal implications persist. Two-thirds of respondents perceive negative effects concerning data privacy and the evolution of privacy standards. Furthermore, a majority believe that AI's overall impact on societal development is predominantly negative. Conversely, particularly among pensioners, AI is viewed very positively for its potential contributions to science and research.

“

Two-thirds see negative impacts regarding data protection and the development of privacy.