Indonesia's Hajj Survey 2026 Uses New Quality Indicators

Indonesia's Central Statistics Agency (BPS) has launched a new metric to evaluate the quality of hajj pilgrimage services: the Indonesian Hajj Service Satisfaction Index (IKLHI). The 2026 survey results show this new index reaching 83.28 points, placing it in the "satisfactory" category.

BPS Head Amalia Adininggar Widyasanti explained that the IKLHI is an enhancement of the previously used Indonesian Hajj Pilgrim Satisfaction Index (IKJHI). The updated methodology broadens the scope of assessment. "Because this ministry is still new, we are also updating the calculation methodology. It used to be called IKJHI, now it's the Indonesian Hajj Service Satisfaction Index or IKLHI," Amalia stated during a press conference.

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Because this ministry is still new, we are also updating the calculation methodology. It used to be called IKJHI, now it's the Indonesian Hajj Service Satisfaction Index or IKLHI.

Unlike the IKJHI, which primarily measured the final outcomes of services in Saudi Arabia, the IKLHI evaluates the service process itself and encompasses services provided both within Indonesia and abroad. "So its scope is more comprehensive. We are not only calculating the output but also the service process. We are also not only assessing services in Saudi Arabia but also services within the country," she clarified.

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So its scope is more comprehensive. We are not only calculating the output but also the service process. We are also not only assessing services in Saudi Arabia but also services within the country.

The IKLHI for 2026 comprises two components: 83.85 points for domestic services and 82.71 points for overseas services, resulting in the national IKLHI score of 83.28. BPS also calculated the IKJHI using the old methodology for comparative purposes. The 2026 IKJHI reached 91.45 points, a 2.99-point increase from 2025. Amalia noted this rise suggests that the improvements made by the Ministry of Hajj and Umrah are being positively received by pilgrims.

The survey data was gathered from 14,400 group leaders (karom) who served as respondents during the 2026 hajj pilgrimage.

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If we calculate with the old method, the Indonesian Hajj Pilgrim Satisfaction Index reached 91.45, an increase of 2.99 points compared to last year. This means the improvements and service enhancements provided by the Ministry of Hajj and Umrah are truly felt by the hajj pilgrims.