Jayapura City Boosts Tourism Human Resource Certification

The Jayapura City government in Papua is actively working to improve the competency of its tourism sector human resources by pursuing national work competency standards. This strategic move is designed to propel the advancement of the region's tourism and creative economy.

Ebu Netty Kamawa, Secretary of the Jayapura City Tourism Office, stated in Jayapura on Tuesday that competent and certified human resources are expected to significantly contribute to regional development. She highlighted the critical role of service quality in ensuring tourist satisfaction, emphasizing that skilled and certified personnel are key to elevating the tourism and creative economy sectors.

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With competent and certified human resources, we believe that Jayapura City's tourism and creative economy sector will advance further and be able to contribute significantly to regional development.

Kamawa noted that competent tourism workers can provide professional, high-quality, and competitive services, which are essential for the growth of the tourism, hospitality, and food and beverage industries in Jayapura. She stressed the ongoing need for capacity building, as service quality is a primary determinant of a tourist's satisfaction with a destination.

One concrete initiative involves a certification program for waitstaff from indigenous Papuan communities, scheduled from July 27-29, 2026. Kamawa expressed hope that this program will produce waitstaff with strong competencies, professionalism, and excellent service standards, thereby enhancing the quality of Jayapura's tourism industry. She reiterated that Jayapura possesses significant tourism potential, which requires professional, competent, and competitive human resources to attract more visitors and optimize economic growth.

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We hope that through this activity, waitstaff will emerge who have competence, professionalism, and good service standards, thus supporting the improvement of the quality of the Jayapura City tourism industry.