Malaysian Customs Boosts Digital Skills to Tackle Online Crises

The Royal Malaysian Customs Department (JKDM) is actively upgrading its capabilities to navigate the complexities of the digital age. Over 30 members from various ranks and branches nationwide are undergoing specialized training in digital forensics and social media sentiment monitoring.

This initiative is designed to bolster the department's ability to effectively manage online narratives and respond to crises that emerge on digital platforms. By equipping its personnel with advanced tools and techniques, JKDM aims to enhance its understanding and control over information flow in the digital space.

Suwati Suratman, Director of the Royal Malaysian Customs Academy, highlighted the strategic importance of this training. Participants are learning to use digital forensic tools and monitor social media sentiment, crucial skills for managing public perception and addressing potential digital challenges. The program underscores the department's commitment to modernizing its operations and staying ahead in an increasingly digitalized environment.