NERC shifts metering, billing disputes to states

In a significant move towards decentralizing the electricity sector, the Nigerian Electricity Regulatory Commission (NERC) has officially shifted the responsibility for handling consumer complaints regarding metering and billing disputes to state-level authorities. This directive, stemming from the implementation of the Electricity Act 2023, empowers state electricity regulators in 15 states that have established their frameworks.

This reform is designed to bring regulatory oversight closer to the end-user, aiming for more responsive and efficient resolution of grievances. For consumers in states like Lagos, Edo, and Enugu, this means that issues concerning estimated bills, meter installations, or service quality from distribution companies must now be channeled through their state regulators, rather than NERC.

NERC's decision is a strategic effort to enhance governance efficiency and accountability at the sub-national level. By shortening response times and tailoring regulatory approaches to specific state needs, the commission anticipates an improved overall electricity service experience for Nigerians. Consumers are urged to familiarize themselves with their respective state regulators to ensure their concerns are addressed promptly under this new decentralized structure.