Oman's Consumer Protection Authority Recovers Over OMR 7 Million for Consumers in 2025

Muscat, Oman – The Consumer Protection Authority (CPA) has demonstrated its unwavering commitment to safeguarding consumer rights and ensuring market integrity through its robust performance in 2025. In a recent media briefing, Chairman Salim Ali Al Hakmani detailed the authority's significant achievements, including the recovery of over OMR 7 million for consumers, a testament to its effective dispute resolution mechanisms.

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These inspections aimed to detect violations, ensure compliance with laws and regulations, and closely monitor market activity.

The CPA's extensive field presence was evident in the 303,776 inspection visits conducted across the Sultanate, leading to the identification of 6,014 violations and the seizure of 84,410 non-compliant goods. This diligent monitoring ensures that businesses adhere to regulations and that consumers are protected from substandard products and unfair practices.

Furthermore, the authority's efficiency in handling consumer grievances is noteworthy. Out of 34,242 complaints received, a remarkable 94.2% were resolved, with the vast majority addressed within a few days. This swift response system, coupled with successful amicable settlements for 22,652 complaints, underscores the CPA's dedication to providing timely and effective consumer support.

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He added that the authority resolved 94.2% of total complaints received—amounting to 32,241 complaints—demonstrating the efficiency of the follow-up system and speed of response.

The digitalization of the CPA's core services, achieving 100% full digitization in 2025, marks a significant step towards enhancing service delivery and improving the overall beneficiary experience. This aligns with the Sultanate's broader digital transformation goals, ensuring that government services are accessible, efficient, and responsive to the needs of the public.

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This contributes to accelerating service delivery and improving the beneficiary experience without requiring physical presence, aligning with digital transformation trends and enhancing the quality of government services.